At DxDelivery Express, we are committed to revolutionizing the logistics and delivery industry. Founded on the principles of reliability, efficiency, and customer satisfaction, we aim to provide seamless transportation solutions that cater to businesses of all sizes.

Contact Info

DELIVERY USA San Francisco, CA 94102 +1 7203 316 5329 info@dxdelivery.express

Transport anything from anywhere

Refund and Returns Policy

Refund and Returns Policy

At DxDelivery Express, we strive to ensure that you are satisfied with your purchase. However, if you are not completely satisfied, our Refund and Returns Policy outlines the steps to return items and obtain a refund.

Return Eligibility

You may return most new, unopened items within 30 days of receiving your order for a full refund. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging, including all accessories, manuals, and documentation.
  • A receipt or proof of purchase must be provided.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food items)
  • Custom-made or personalized items
  • Gift cards
  • Items marked as final sale

Please check the product description for specific return information.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@dxdelivery.express or call us at (123) 456-7890 to inform us of your intent to return the item.

  2. Obtain Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and specific instructions on how to return your item.

  3. Package the Item: Safely package the item in its original packaging, including all components and documentation, and affix the RMA number on the outside of the package.

  4. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to a defective item or a shipping error on our part.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements. Refunds will be processed within 7-10 business days after the item is received. The refund will be issued to the original payment method used during the purchase.

Refunds for Defective or Incorrect Items

If you received a defective item or an item that does not match your order, please contact us immediately. We will provide instructions for returning the item at our expense and will issue a full refund or replacement upon receipt.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for choosing DxDelivery Express! We appreciate your business and are here to assist you