Introduction
Welcome to DxDelivery Express! By accessing our website and using our services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website and the services we provide, including shipping to the USA, Canada, the UK, Asia, and Australia. Please read these terms carefully. If you do not agree with any part of these terms, you must not use our services.
Definitions
- “We,” “Us,” “Our”: Refers to DxDelivery Express.
- “You,” “Your”: Refers to the user or customer of our services.
- “Services”: Includes all shipping and logistics services provided by DxDelivery Express.
- “Website”: Refers to our online platform accessible at www.dxdelivery.express.
Acceptance of Terms
By using our services, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate, current, and complete information as required for the use of our services. You also agree to update this information to keep it accurate, current, and complete.
Service Areas
USA Shipping
We provide shipping services within the contiguous United States, including Alaska and Hawaii. Delivery times vary based on the destination and shipping method chosen at checkout. Additional fees may apply for remote areas.
Canada Shipping
We offer shipping services across Canada. Delivery times and shipping costs will vary depending on the destination and chosen shipping method. Duties and taxes may apply to international shipments.
UK Shipping
Our shipping services extend to the United Kingdom. Delivery times may vary, and customers are responsible for any customs duties and taxes applicable to their orders.
Asia Shipping
DxDelivery Express provides shipping services to various countries in Asia. Shipping times and costs will depend on the destination country and selected shipping method. Customers may be subject to local customs duties and taxes.
Australia Shipping
We ship to Australia and its territories. Delivery times will vary based on the selected shipping method and the destination. Customers are responsible for any applicable customs duties and taxes.
Order Acceptance
All orders placed through our website are subject to acceptance by DxDelivery Express. We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- The item is out of stock.
- The item has been mispriced.
- We cannot verify your information.
- There are restrictions on shipping the item to your location.
If your order is canceled after your credit card has been charged, we will issue a full refund.
Pricing and Payment
Pricing
All prices displayed on our website are in USD unless otherwise specified. We reserve the right to modify prices at any time without prior notice. Pricing may vary based on shipping zones and delivery methods.
Payment Methods
We accept various payment methods, including credit cards, debit cards, and PayPal. By providing payment information, you confirm that you have the legal right to use the payment method chosen.
Currency and Taxes
Prices are quoted in USD. For international shipments, additional taxes, duties, or tariffs may apply, which you will be responsible for. Please check with your local customs office for more information.
Shipping and Delivery
Shipping Methods
We offer various shipping methods based on speed and cost. Options include standard, expedited, and express shipping. Delivery times vary depending on the chosen method and destination.
Delivery Times
While we strive to meet delivery time estimates, we cannot guarantee specific delivery dates. Factors such as weather, customs delays, and other unforeseen circumstances may affect delivery times.
Risk of Loss
All items purchased from DxDelivery Express are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
Delayed Deliveries
If your order is delayed, please contact our customer service team. We will do our best to assist you in resolving any issues.
Returns and Refunds
Return Policy
If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund. All returned items must be in original, unused condition with all packaging intact.
Refund Process
Once we receive your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exceptions
Certain items may be non-returnable, including perishable goods, custom-made items, or items marked as final sale. Please check the product description for specific return information.
Customer Responsibilities
You are responsible for providing accurate shipping information and ensuring that the recipient is available to accept delivery. Any additional costs incurred due to incorrect information may be charged to you.
User Account
You may be required to create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Account Security
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Limitation of Liability
To the fullest extent permitted by law, DxDelivery Express shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability to you for any claims arising from your use of our services shall not exceed the amount paid for the services.
Indemnification
You agree to indemnify and hold harmless DxDelivery Express, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses, including legal fees, arising out of your use of our services or violation of these Terms and Conditions.
Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of the updated terms.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the state or federal courts located in Los Angeles County, California.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@dxdelivery.express
Address: 601 Vine St, Glendale, CA 91204, United States
Thank you for choosing DxDelivery Express! We appreciate your business and look forward to serving you.